Introducing Presence™

Powerful yet simple.

Presence™ is a cost-effective extension of your front desk staff with reliable perfected patient communication ability. Presence securely communicates with patients in meaningful ways using innovative technology, is multilingual (in ten languages), works in real-time, and is HIPAA-compliant and safe across text, voice, and more.

Presence.

Presence is fluent in these 10 languages:

1. English
2. Spanish
3. Chinese simplified**
4. Chinese traditional**
5. Tagalog
6. Vietnamese
7. Arabic
8. French
9. Korean
10. Russian

Why Presence™?

After nurses, studies show that clinic office staff experience the highest burnout rates and Forbes reported that “74% of call center workers are ready to hang up their headsets.” More than ever, front desk staff need an ally, one that can decrease turnover and increase productivity and job satisfaction. Presence™ is your always-present, ever-patient, never-tiring, multilingual solution that can accomplish that. Remind and prep patients for visits–check. Follow-up by engaging patients in meaningful ways to improve their healthcare journey—check; And, glean powerful actionable insights from patient satisfaction or dissatisfaction with follow up requests and info for your clinic’s success—check!

If you answer yes to any of the following, you’re not alone.

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Real-time Insights are, well, insightful.

Traditional satisfaction surveys not only have an abysmal return rate of 12%; but, when they are returned, they are not real-time, so the responses do not present actionable data. Because Presence™ is conversational and includes open-ended questions, it will help your staff glean powerful actionable insights from conversations that will help your clinic assess and improve services in real-time, facilities, and more. Insights are sent to your clinic dashboard, tagging the appropriate staff member, in real-time.

Satisfaction surveys are not satisfying.

Patients are tired of customer satisfaction surveys, chatbots, emails and robocalls. Traditional surveys by leading companies, many of which are delivered in untimely and impersonal fashion by email, have an abysmal response rate of 12%. These old-style surveys lead to missed opportunities to provide better care based on patient feedback. Presence™ engages patients immediately in real-time with natural conversations that gauge so much more than just satisfaction. Your clinic will be better equipped to avoid broken care and ensure your patients’ healthcare journeys are positively healing ones.

We’re listening.

According to professors at John Hopkins School of Medicine, “When patients don’t feel heard by their doctors, there’s an erosion of trust that can lead to serious health consequences—even if clinicians have their patients’ best interests in mind.” Presence™ is designed and trained to listen and communicate with patients in their primary language on behalf of your front desk staff, leveraging the conversation style patients prefer, their relevant medical information, and the best of proven natural human characteristics, like empathy, trust-building and kindness.

Technology Created by Humans for Humans.

Presence™ combines the best of proven natural human characteristics; innovative Large Language Models (LLMs) technology (a powerful form of generative AI); the trusted technology of platform partners Salesforce, Microsoft Dynamics 365, and Xealth; and coeus.health’s proven h³c platform, which securely* manages hundreds of thousands of medical devices and billions of data points across the country. HIPAA compliant, and designed to the most exacting requirements of SOC 2*.

Perfected Patient Communications

So long bias. Hello empathy. There is extensive research that shows unconscious biases can lead to differential treatment of patients based on factors like age, race, gender, weight, language, income and insurance status. This results in unfair outcomes, including adversely affected healthcare journeys and patient leakage. On top of that, 22% (68.7 million) of Americans speak a language other than English at home. Presence™ speaks to these patients in the language they’re most comfortable with, in a conversational, empathic manner, when they want, on the devices they want, from wherever they want.