Absolutely. Presence™ is HIPAA-compliant, built to conform to the requirements of SOC 2 & ISO 27001 and secure across text, voice, WhatsApp, and email. Presence™ also establishes a BAA with your clinic to ensure complete protection of PHI shared between your clinic, HIPAA-covered patients and entities, and Presence. Our platform partners are also some of the world’s most trusted and secure tech platforms in the industry, including Salesforce, Microsoft Dynamics 365, Azure, BestBuy Health, and Xealth, in addition to our coeus.health™ h³c platform which securely manages hundreds of thousands of medical devices and billions of data points across the country.

Presence™ can communicate with patients in 10 languages: English, Spanish, Chinese simplified, Chinese traditional, Tagalog, Vietnamese, Arabic, French, Korean, Russian. Languages were chosen based on U.S. Census data and AMN Healthcare statistics. This is important because 22% of Americans (67.8 million people) speak a language other than English at home and conversing in the language one is most comfortable in can help patients adhere to medication protocols and stay on target with their health goals.

Once we establish a BAA to ensure complete protection of PHI shared between HIPAA-covered entities, you provide us with upcoming patient appointments for the next 30-days, secure flat files to begin with, followed by direct ADT integrations. Once that happens, the solution will go live and start communicating with patients within 24 hours. For questions, please contact our team through the contact form.

Yes as well as email depending on your patient’s preference. Studies have found that a majority of patients prefer texting as their mode of communication and upwards of 89% of consumers prefer to have access to texting their healthcare provider. Factor in the challenge of answering all incoming calls (on average 42% go unanswered) and listening to and returning voicemails, and it is easy to see why having a front desk extension, through Presence™ can free up your staff and let patients communicate when they want, how they want, from wherever they want. Presence™ will also be introducing an option for voice in the near future.

We use a type of conversational and generative AI technology known as Large Language Models (LLMs). LLMs use deep learning and neural networks to focus on language-based tasks with the ability to access a large dataset of text and more. These characteristics give LLMs a deep understanding of human language and the world which enables Presence™ to learn and adapt to each patient’s conversational style. We also have a Human Safety Harness, members of our coeus.health team, who monitor all patient communication exchanges and constantly fine tune elements of our Presence™ solution. Presence™ is secure and safe, and does not provide any clinical advice. The LLMs/AI are focused on ensuring a natural life-like conversation to best help patients and facilitate operational and logistics insights.

Yes, click on the short demo on our Presence™ Solution Deep Dive page to see a real conversation between Ora, one of our Presence™ front desk staff, and a patient, including how information is routed in real-time to your appropriate department or staff member, e.g. Doctor, facilities, front desk, etc, and summarized on your dashboard. You can also view our explainer video in mid-February.

Presence™ is so much more than a survey. Presence™ follows-up with patients on your desired timeline and does so by text in an engaging conversational manner in up to ten languages. Patients feel listened to and there are opportunities for them to express sentiments, questions, and other items that offer your clinic powerful real-time insights into their health journey or your clinic facilities and operations. Your clinic will learn whether they were satisfied with your staff and their care, and, just as important, patients will be able to ask follow-up questions or address concerns about medication, protocols and more.

Our favorite part of our work is the positive impact we have on clinic staff. There will be many positive results, some immediate and some that will happen over time. In the short run, prepare to get three hours a day back to work on other important matters. Expect an eight-fold increase in patient responses, a 60% decrease in missed appointments or patients not being prepared for appointments, a 68% decrease in patient leakage, and a 70% reduction in incomplete care. Most of all expect happier clinic staff and happier and healthier patients.

Yes. Presence™ is an easy out-of-the-box, turn-key solution that your clinic can try for free for 45 days, and will go live within 24 hours of BAA completion, and receiving your patient schedule. Even during the free trial period, all patient communications and exchanges will be accompanied by our Human Safety Harness, our human team monitoring all interactions. To trial Presence™, please reach out to us through our contact form.

Patients with Parkinson's who prefer working on an iPad for its touch-screen ability, can access Presence™ on that device.

No. Presence™ will not diagnose patients and will politely inform patients of that fact. Our human team has built guardrails to ensure Presence™ does not diagnose. Our human team also monitors all messaging to ensure success. Presence™ will also not provide any clinical feedback or advice. Presence™ will not ever be impatient, unkind or impolite. Presence™ never forgets to return calls or fill canceled appointments.