Enable perfect patient management beyond your facility.
The h³c platform guarantees flawless execution of your home health programs. Preparations, interactions, and monitoring of your patients outside of your facility are as seamless and impactful as within, reflecting your unwavering commitment to excellence and attentive care in a patient's home.
The Challenge
The industry is struggling to meet the growing demand for Remote Care Programs, and the patient experience is far from seamless. Often, care teams find themselves forced to deliver tech support rather than care and struggle with siloed communication that disrupts coordinated care.
Too many issues remain unresolved:
Devices:
Kitting constraints, setup, testing, onboarding, usage, connectivity and returns.
Status and Data:
Incompatibility, inaccessibility (for providers), privacy and security.
Tech Support:
With onboarding, seamless escalation, and analytics, h³c is here to serve virtual home health solution providers. coeus h³c does not provide care; we facilitate seamless care delivery. coeus h³c does not build devices; we ensure they are used to their full potential.
The Solution
coeus h³c is dedicated to supporting virtual home health solution providers to deliver remote care as seamlessly as in-clinic care.
Patients:
Patients and their families enjoy the benefits of med tech, unburdened from the complexities that can plague the acquisition, installation, onboarding, usage and maintenance of smart devices.
Clinicians:
Clinicians focus on what they do best: Deliver care–NOT tech support.
coeus h³c platform allows the home health and monitoring ecosystem to run smoothly, efficiently, and intelligently.
RPM / CCM / VNA / H@H / DCT Solution Providers
coeus h³c resolves over 30 points of friction!
Kitting, Provisioning, Returns, Ready-For-Reuse
Delivery, Installation, Testing
Patient & Family Onboarding, Training, Tech Support
Data Ownership, Consent, Privacy, Security
Seamless integration for order receipt and status updates back to the EMR
Comprehensive dashboards monitoring Solution Performance Analytics, Patient Experience & Engagement Monitoring, Provider Satisfaction Scores
Virtual Solution Provider Patients, Caregivers & Families
h³c facilitates an easy, friction-free experience which drives adherence, engagement and satisfaction. h³c enables virtual care providers to deliver a white-glove, concierge approach allowing patients to heal and their loved ones to remain focused on care support.
With no mess in the middle, care provider’s solutions are ordered, kitted, & personally configured
Delivered, installed and made fully operational
Connected so that data is easily accessible to providers
Monitored so that any issues with devices/connectivity are proactively resolved with minimal to no service disruption
Decentralized Clinical Trials (DCT)
The coeus h³c platform supports research organizations with Decentralized Clinical Trials (DCT) to enable remote engagement and data collection.
The Virtual Care Journey
From order capture to device recovery, h³c manages the entire remote patient monitoring process for vendors and patients, beginning with procurement and provisioning to, extending through delivery, installation and maintenance and finally, ensuring efficient equipment return. h³c accomplishes this through six overarching functions that eliminate more than 30 points of friction.
Take the Friction Out of Virtual Care Delivery and Monitoring
Seamless Ordering
Working with Xealth and our other partners, clinicians can order a comprehensive, highly personalized RPM kit to arrive on the SAME or NEXT DAY at the patients’ home. The RPM Program Kit tracked every step of the way.
Comprehensive Order Fulfillment
As soon as the order is received, h³c facilitates reaching out to patients to complete a comprehensive assessment and home evaluation to support home health delivery vendors with up-to-date information on the patient’s existing home circumstances and available family support.
Personalized Kits
• h³c supports virtual care providers and vendors to create, update and manage kit specifications dynamically.
• h³c ensures the curation of personalized kits at scale, ensuring a frictionless setup and usage.
• Device experience and usage is tracked longitudinally, independent of kits.
Install, Test, Onboard & Go-Live
• To ensure an optimal and efficient go-live, h³c utilizes Presence™ to score the patient and family via real time insights drawn from the patient assessment and onboarding experience, allowing virtual care providers to only deploy the appropriate resources required.
• To ensure a smooth onboarding experience and to empower providers and patients, h³c enables the delivery of curated kits fully configured and ready to go live straight out of the box.
• Monitoring the risk of abandonment during the critical setup and initiation workflows; seamless escalating from text notifications to voice or video guidance to live in-home support. i.e. hand-holding as required.
24/7 Monitoring with Predictive Technical Support Alerts
• Patients won’t be distracted by interruptions in service. h³c continuously monitors devices and connections to ensure predictive detection and timely resolution of issues with the RPM provider.
• Patient engagement and adherence is fully maximized with dashboards that track, flag, and notify patterns of potential disengagement across the platform. Care team efficiency and revenue is maximized, as surprises are eliminated.
• h³c protects patient data and ensures all devices strictly adhere to security, privacy and HIPAA guidelines.
• Supply of all consumables is monitored to ensure automated replenishment to the home.
1-Click Return & Ready For Re-Use
• h³c ensures a robust return process with integrated reverse logistics to optimize the collection, packaging, sanitizing, repair and decommissioning of all equipment to ensure excellent care for future patients.
• All devices are digitally sanitized to protect patient privacy.
Platform Partner
h³c, now also available on the salesforce appexchange to seamlessly support healthcloud users.
Designed to meet the scale of the future 400Bn Care and Health-at-home Industry
RPM Vendors Can Expect to Benefit from…
Clinical Care Providers Can Expect to Benefit from…
* ask for the white paper to understand how you can use h³c to help triple the gross margin of your RPM solutions.