Presence™, a Breakthrough AI-Native Solution for Physician Portal Overload

INTRODUCING:

Work top-of-license and let Presence™️ handle the repetitive messaging.

Ambulatory physicians spend on average 52 minutes of each workday – and, even worse, often in a “second shift” after hours at home – responding to routine patient messages involving their care.

In a world where more than half of physicians report burnout, Presence™️ is here to help.

Thanks to major advances in the ability of Large Language Models to understand complex human conversation, Presence™️ by Coeus can streamline your patient care responses by approximately 80%. Administrative questions are routed to MAs, billing or scheduling. Clinical questions are evaluated by Presence™️’ advanced AI, which queries your sources and drafts natural-language responses so accurately that only 10% require edits.

As Presence™️, always responds from known data sources, so there are no opportunities for hallucinations, making Presence™️, completely trusted and safe

Presence™️ , your virtual partner, extends you – so you can focus on your patients and caregiving. 

90% of Presence™️, responses to patient inquiries are accurate,
with no need for edits.

Comprehensive Insights Fuel Accuracy and Relevance

100% HIPAA-compliant Presence™️ analyzes and incorporates broad-based data 24/7/365 from:

  • > The patient's recent medical history plus personal details like social determinants and family
    support which are combined into an opening context of each patient

  • > Educational information provided to the patient

  • > The doctor’s documented care, protocols, and best practices

  • > Answers derived from approved sources, are held for review and approval.

  • > Administrative insights, such as insurance plans, formularies, upcoming appointments, etc. 

  • > Any documented family support and supportive engagement

Highly personalized patient responses ensure that patients and family caregivers have accurate, timely, and useful interactions that are warm and easy to understand.

  • Presence™️ instantly routes patient inquiries to clinical care, billing, or scheduling so doctors and Advanced Practice Providers can focus exclusively on high-value clinical interactions. Presence™️ conveys routine care information in language so natural that patients and their families feel completely supported.

  • Presence™️, is aware of the correct CPT code, to support patient portal and messaging interactions, so automatically communicates with your billing system, and ensure an appropriately credentialed care giver is in the loop, when required for reimbursement.

  • Presence™️ facilitates involvement by family and other home caregivers, a critical part of care that is often overlooked. Presence™️ knows who to contact for what type of issue, preferred language, and whether a phone call, text, or email is more likely to get a response.

  • Presence™️ automates repetitive tasks. For example, with surgical patients, in addition to responding to patient questions, Presence™️ proactively helps organize  PT and if they need disability forms for work or a disability driver’s license, directs the patient and family through the online process.

  • Presence™️ raises its support level when reacting to input from sensors. For day-to-day health management, it can send “soft nudge” reminders to patients or their families on topics like blood pressure and weight. For more urgent issues, it can escalate to care providers.

A Fully Integrated Clinic Solution

Presence™️ advances clinical systems with the game-changing benefits of a native AI solution. Not functioning as a bolted-on app, it is fully integrated into existing EMRs and workflows. There are no additional UIs to utilize, and no copying of data from Presence back into the EMR.

With Presence™️, over 16 languages are fully supported, allowing patients to use their preferred communication mode and language. Presence™️ automatically translates communications into English for the clinicians and staff, and then translates the clinic’s responses back to the patient and families in their preferred communication channel. Doctors, patients, and staff don’t see Presence™️. They don’t notice the technology. They simply enjoy a streamlined experience.

Built with Safety at Our Foundation

Presence™️ is built using the most up-to-date Large Language Model best practices, ensuring a safe and hallucination-free experince. It does not generate its own content, but relies on the EMR, doctor’s protocols, and other approved content as its sources of truth. 

Presence™️ is fully HIPAA, SOC 2, and HITRUST compliant.


Discover how you can improve
patient engagement and satisfaction.