Inbox Management

In Collaboration with Dermatology Medical Group of San Francisco

Ambulatory physicians spend an average of 52 minutes per workday managing their electronic inboxes, which includes responding to patient portal messages and emails.

Notably, about 19 minutes (37%) of this time occurs outside of regular work hours.

Our autonomous AI-powered inbox agent, Sam, is designed to streamline patient communications, offering immediate, detailed responses to common dermatological inquiries.

Demo Walkthrough Guide

Example Patient Context

You are a patient who recently had a Fraxel Laser Treatment and have a scheduled follow-up visit in one week to assess your progress. You have some concerns related to potential scarring and your current medication regimen.

For other patient context options, see approved knowledge base below.

How to Begin Your Email-Based Demo

  • 1. Send a Hypothetical Patient Query

    Email a dermatology-related question—such as inquiries about a rash, treatment plan, or skin condition—to dermatology@mycoeus.ai. Please note images over 5mb are not supported.

  • 2. Instant Response from Sam

    For questions that align with our pre-approved knowledge base (below), you’ll receive an immediate and accurate response tailored to your inquiry.

  • 3. Outside Pre-Approved Knowledge Base

    For queries outside these categories, Sam will tap into broader medical resources, to generate a thoughtful draft response. The patient will first get an email letting them know that they will receive a response within 24 hours. A draft is then placed in the inbox for the physician’s approval — for demo purposes you will receive this shortly after.

Pre-Approved Knowledge Base

RAG (Retrieval Augmented Generation) combines retrieval and generation techniques to enhance AI interactions. RAG documents allows our system to access and retrieve relevant information from specific sources and then generate accurate, contextually appropriate responses.

For inquiries related to the topics below, Sam will provide responses based on pre-approved sources, ensuring accurate and prompt assistance.

Though demonstrated via email, this powerful agent can be seamlessly integrated into EMR systems and patient portals, significantly reducing the burden of patient messages and enabling physicians to focus where it matters most.