Surgery, Questions, Prep & Follow-Up

In Collaboration with California Pacific Orthopaedics

Our AI-powered assistant, Sam, is revolutionizing the way ambulatory surgery centers prepare patients for complex procedures like shoulder surgery.

Sam simplifies the often overwhelming pre-operative process, making it more manageable for both patients and staff at an orthopedics clinic. By automating routine tasks such as appointment reminders, pre-surgery instructions, and follow-up care, while answering questions along the way. Sam not only reduces administrative burden but also enhances patient confidence and satisfaction throughout their surgical journey.

By addressing patient questions before and after the operation, while also handling preparation and post-operative follow-ups, Sam ensures a seamless care experience.

Demo Walkthrough Guide

Patient Context

You are a patient who is scheduled for shoulder surgery at an orthopedics clinic next week. Prior to your procedure, you need to confirm your handicap parking and physical therapy post procedure. You also have some questions regarding your pre-surgery shower requirements.

How to Begin Your Demo

Pre-Approved Knowledge Base

RAG (Retrieval Augmented Generation) combines retrieval and generation techniques to enhance AI interactions. RAG documents allows our system to access and retrieve relevant information from specific sources and then generate accurate, contextually appropriate responses.

For inquiries related to the topics outlined below, Sam will provide responses based on pre-approved sources, ensuring accurate and prompt assistance.

Today, these tasks are often managed manually by clinic staff, which can be time-consuming and challenging for patients to remember. Our AI-driven solution automates this process, guiding patients step-by-step through each requirement and critically answering their questions along the way. If a question requires human input, Sam places the inquiry on a worklist for staff follow-up.

This demo highlights how our technology can enhance efficiency, reduce administrative burden, and ensure patients are thoroughly prepared for surgery with ease. This largely helps to lower patient cancellations and loss of revenue due to lack of preparation.